Same-Day Shipping
Single-vial orders placed before 2pm PT on business days ship the same day.
Shipping Included $200+
Shipping is included on orders of $200 or more within the U.S.
Ships from California
All orders, including 10-packs, ship from our California facility.
Up to 2 Reshipments
Confirmed lost or undeliverable packages are reshipped after verification.
1. Processing Time
Single-vial orders placed before 2pm Pacific Time on a business day usually ship the same day. Orders placed after the cutoff, on weekends or on holidays ship on the next business day. During peak periods processing may take 1–2 business days. You will receive a confirmation email with tracking information once your order ships.
2. Buy Bulk 10-Packs
10-packs are packed to order and are not eligible for same-day shipping. They ship separately from any single-vial items in the same order, so you may receive more than one tracking number. All 10-pack inventory is held in the United States and ships from California.
3. Shipping Methods
We offer the following options:
- Standard Shipping: estimated delivery within 3–5 business days.
- Expedited Shipping: estimated delivery within 1–3 business days.
Delivery times are estimates and may vary due to factors beyond our control, such as weather or carrier delays.
4. Shipping Costs
Shipping is included on orders of $200 or more within the United States. Otherwise, shipping costs are calculated from the method selected, the package weight and dimensions, and the destination, and are shown at checkout before payment.
5. Where We Ship
We ship within the United States only and do not offer international shipping. We do not ship products to any address where their sale or possession is prohibited. If we cannot ship an item to your address, we will contact you and refund that item.
6. Packing & Handling
Compounds ship lyophilized (freeze-dried) in sealed vials. On arrival, store vials as described on each product page. Products are packed for laboratory receipt and are labeled for research use only.
7. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can also look up an order on our Track Order page.
8. Incorrect Shipping Address
You are responsible for providing an accurate shipping address. We are not responsible for delays or delivery failures caused by incorrect, incomplete or outdated addresses or refused deliveries, and such orders are not eligible for refund or replacement.
9. Lost or Undeliverable Packages
If a package is confirmed as lost in transit, returned to sender due to carrier error, or undeliverable, we will reship your order after verification. We require delivery information from the carrier (tracking, delivery attempts, etc.).
Maximum of two (2) reshipments per order. Once two replacements have been issued, no further reshipments or refunds will be provided.
10. Damaged Items
If your order arrives damaged, see our Refunds & Returns policy for how to file a claim.
11. Contact Us
Questions about shipping? Email info@purposepeps.com or call (855) 595-3083.