90-Day Claims
Report defective, damaged or compromised products within 90 days of delivery.
Clear Documentation
Order number, proof of purchase and photos or video of the issue.
Refund, Replace or Credit
Approved claims receive a refund, replacement or store credit.
7 Business Days
We respond to every concern and complaint within 7 business days.
1. Scope
This policy applies to all purchases made through purposepeps.com, including single vials and Buy Bulk 10-packs. By placing an order, you agree to this policy. Unless stated otherwise here, all sales are final.
2. Eligible Claims
If a product you receive is defective, damaged, faulty or compromised during shipping, you may be eligible for a refund or replacement. You must notify us within ninety (90) days of the delivery date.
3. How to File a Claim
Email info@purposepeps.com with:
- Your order number
- Proof of purchase
- Clear images or video showing the issue
- A brief explanation of the problem
Claims without adequate documentation may be denied.
4. What We Cannot Accept
For safety reasons, we do not accept the return of:
- Opened products
- Used products
- Products altered by the customer
- Items without original packaging
We also do not issue refunds for change of mind, or for damage from misuse or improper handling after delivery.
5. Remedy for Approved Claims
If your claim is approved, we may, at our discretion:
- Issue a full refund to your original payment method
- Issue a partial refund
- Send a replacement product
- Issue store credit
Refund processing typically takes 7–14 business days after approval. Your bank may take additional time to post the credit.
6. Cancellations
To cancel an order, contact us as soon as possible. Orders that have not yet shipped can be cancelled for a full refund. Orders that have shipped cannot be cancelled and are subject to this policy.
7. Buy Bulk 10-Packs
10-packs are covered by the same claim process. Because coupons and promotions do not apply to 10-packs, refunds for 10-packs are issued at the wholesale price actually paid.
8. Lost or Undeliverable Packages
Reshipment of lost or undeliverable packages is covered in our Shipping & Handling policy.
9. No Outcome Guarantees
Our products are sold for laboratory research only. We make no guarantees about research results or outcomes, and dissatisfaction with subjective results is not grounds for a refund. Product quality is documented by batch testing on each Certificate of Analysis.
10. Concerns & Complaints
If you have a concern or complaint about a product, an order, a charge or this policy, email info@purposepeps.com, call (855) 595-3083 or use our contact form. We respond within 7 business days.
11. Chargebacks
If you have a question about an order or a charge, please contact us before filing a payment dispute. Charges appear under our business name, Purpose Peptides. Unauthorized or abusive chargebacks may be disputed and may result in denial of claims, account restriction or cancellation of orders.
12. Limitation of Liability
To the fullest extent permitted by law, our liability related to any product or order will not exceed the original purchase price. We are not liable for incidental or consequential damages, loss of use or loss of profits.
13. Policy Updates
We may update this policy at any time. Changes will be posted on this page with a revised effective date.